WITHDRAWAL FROM THE CONTRACT AND RETURN OF THE PRODUCT (PURCHASED GOODS)

A customer who is a consumer has the right to withdraw from the sales contract and return the product purchased online within 14 days from the date of receiving the order.

The right to withdraw from the contract does not apply to digital content, of which the customer is informed on the online store website when placing the order. If the customer consents to the performance of the service before the expiry of the 14-day withdrawal period, the customer loses the right to withdraw from the contract once the service has been performed by the Seller.

Personalized products are not returnable in accordance with Article 38 of the Consumer Rights Act.

The cost of return shipment is covered by the Buyer. The withdrawal form may be submitted in the traditional manner (download the document in English — Microsoft Word / PDF, and attach it to the shipment containing the returned product), or by using the ready-made electronic form available in the “Withdraw from the contract here” tab.

The provisions relating to consumers, contained in Articles 385¹–385³ of the Act of 23 April 1964, the Civil Code (consolidated text: Journal of Laws of 2023, item 1610, as amended), shall apply to a natural person concluding a contract directly related to their business activity, where the content of that contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of their business activity made available on the basis of the provisions on the Central Registration and Information on Business.

CAMPING

If, after receiving the purchased product, the customer notices physical defects in it (not described on the product’s website) and intends to file a complaint regarding the purchased product, the customer should inform the online store of this fact: in writing — to the address: ul. Modrzewiowa 47, Mnichowice, 55-020 Żórawina, Poland, or in electronic form by sending an email to: wydawnictwo[at]exante.com.pl.

The product subject to complaint should be sent to the Seller’s address indicated above, with the complaint form enclosed in the package (download the document in English — Microsoft Word / PDF, and proof of purchase).

If the complaint is accepted and it is not possible to replace the product with another one (e.g. due to the sale of a single item of a product with a given specification), the customer will receive a refund of the equivalent purchase price of the product to the bank account indicated in the complaint form.

The Seller does not accept cash-on-delivery shipments.

The customer sends the product subject to complaint at their own expense. In order for the item to be accepted under the complaint procedure, it must be sent together with a signed complaint form. A product whose complaint is not accepted will be returned at the customer’s expense.

TERMS AND CONDITIONS OF PURCHASE IN THE ONLINE STORE AVAILABLE AT: HTTPS://EXANTE.COM.PL – TERMS AND CONDITIONS OF THE e-BOOKSTORE

INTRODUCTION

The online store available at: https://exante.com.pl respects consumer rights. Consumers may not waive the rights granted to them under the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2023, item 2759, as amended), hereinafter referred to as the Consumer Rights Act. Contractual provisions that are less favorable to the consumer than the provisions of the Consumer Rights Act are not binding, and the provisions of the Consumer Rights Act shall apply instead.

Accordingly, the provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights granted under mandatory provisions of law, and any possible doubts shall be interpreted in favor of the consumer. In the event of any inconsistency between the provisions of these Terms and Conditions and the provisions of the Consumer Rights Act, the provisions of the Act shall prevail and shall apply.

I. GENERAL PROVISIONS

1.1. The online store available at https://exante.com.pl is administered (managed) by Klaudia Pujer, conducting business activity under the business name Exante Wydawnictwo Naukowe dr Klaudia Pujer, entered in the Central Register and Information on Business Activity of the Republic of Poland, maintained by the minister competent for economic affairs, with the address for service: Modrzewiowa 47, Mnichowice, 55-020 Żórawina, NIP 8862798419, REGON 280352265, email address: wydawnictwo@exante.com.pl; contact telephone number: +48 606 168 165.

1.2. Definitions of selected terms used in these Terms and Conditions:

1.2.1) business day — one day from Monday to Friday, excluding public holidays;

1.2.2) order form — an electronic service, an interactive form available in the online store, used to place an order, in particular by adding products to the electronic shopping cart and specifying the terms of the sales agreement, including the delivery and payment methods;

1.2.3) customer — (1) a natural person with full legal capacity and, in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal person; (3) an organizational unit without legal personality to which legal capacity is granted by law; who has concluded or intends to conclude a sales agreement with the seller;

1.2.4) Civil Code — the Act of 23 April 1964, the Civil Code (consolidated text: Journal of Laws of 2023, item 1610, as amended);

1.2.5) product — a movable item available in the online store which is the subject of the sales agreement between the customer and the seller;

1.2.6) Terms and Conditions — this document, constituting the terms and conditions of the online store available at: https://exante.com.pl;

1.2.7) online store — the service provider’s online store, the seller’s online store / e-Bookstore, available at: https://exante.com.pl;

1.2.8) seller, service provider — Klaudia Pujer conducting business activity under the business name Exante Wydawnictwo Naukowe dr Klaudia Pujer, entered in the Central Register and Information on Business Activity of the Republic of Poland, with the address for service: Modrzewiowa 47, Mnichowice, 55-020 Żórawina, NIP 8862798419, REGON 280352265, email address: wydawnictwo[at]exante.com.pl, contact telephone number: +48 606 168 165;

1.2.9) sales agreement — an agreement for the sale of a product concluded or to be concluded between the customer and the seller through the online store;

1.2.10) electronic service — a service provided electronically by the service provider to the service recipient through the online store;

1.2.11) service recipient — (1) a natural person with full legal capacity and, in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal person; (3) an organizational unit without legal personality to which legal capacity is granted by law — using or intending to use an electronic service;

1.2.12) service provider — see “seller”;

1.2.13) order — the customer’s declaration of intent submitted via the order form and aimed directly at concluding a sales agreement for a product with the seller.

1.3. These Terms and Conditions are addressed both to consumers and to entrepreneurs using the online store, except for Section 8 of the Terms and Conditions, which applies only to entrepreneurs.

1.4. The controller of personal data processed in connection with the implementation of the provisions of these Terms and Conditions is the service provider. Personal data are processed for the purposes, within the scope, and on the basis of the principles indicated in the Terms and Conditions of the online store and in the Privacy Policy. Providing personal data is voluntary. Each person whose personal data are processed by the service provider, the seller, has the right to access their data and to update and correct them.

II. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. An electronic service in the form of an order form is available in the online store.

2.1.1) The use of the order form begins when the customer adds the first product to the electronic shopping cart in the online store. An order is effectively placed after the customer completes all of the following steps: adding the product or products to the cart, completing the order form, and clicking the “Buy and pay” button. In the order form, for the purpose of processing the order, the customer provides the following data concerning the customer: first name and surname, address (street, house/apartment number, postal code, city/town, country), email address, contact telephone number, and, in the case of businesses, additionally: company name, address (street, house/premises number, postal code, city/town), Tax Identification Number / EU VAT number, as well as data concerning the sales agreement: product or products, number of products, place and method of delivery, and payment method.

2.1.2) The electronic service in the form of an order form is provided free of charge and is of a one-off nature. It ends when an order is placed through it or when the service recipient stops placing an order through it earlier.

2.2. The technical requirements necessary for cooperation with the ICT system used by the service provider are as follows: (1) a computer, laptop, or other multimedia device with Internet access; (2) access to email; (3) an Internet browser: Mozilla Firefox version 11.0 or higher, Internet Explorer version 7.0 or higher, Opera version 7.0 or higher, Google Chrome version 12.0.0 or higher; (4) the recommended minimum screen resolution is 1280 × 900 px; (5) enabling cookies and JavaScript support in the Internet browser.

2.3. The service recipient is obliged to use the online store in a manner consistent with the law and good practice, respecting the personal rights, copyrights, and intellectual property rights of the service provider and third parties. The service recipient is obliged to provide data that are accurate and true. The service recipient is prohibited from providing unlawful content.

III. TERMS AND CONDITIONS FOR CONCLUDING A SALES AGREEMENT

3.1. A sales agreement between the customer and the seller is concluded after the customer has first placed an order using the order form in the online store in accordance with Section 2.1 of these Terms and Conditions.

3.2. The product price displayed on the online store website is expressed in Polish zloty and includes taxes. It may also be presented in euro. The customer is informed on the online store website, during the order placement process, including at the moment when the customer expresses their intention to conclude a sales agreement, of the total price, including taxes, of the product being ordered, as well as of the delivery costs, including transport, delivery, and postal service charges.

3.3. Procedure for concluding a sales agreement in the online store using the order form:

3.3.1) A sales agreement between the customer and the seller is concluded after the customer has first placed an order in the online store in accordance with Section 2.1 of these Terms and Conditions.

3.3.2) After the order has been placed, the seller immediately confirms its receipt by sending the customer an appropriate email to the customer’s email address provided during the order placement process. The seller accepts the order for processing after it has been paid for, which the seller confirms by sending the customer an appropriate email — containing at least the seller’s statements confirming receipt of the order, payment for the order, acceptance of the order for processing, and confirmation of conclusion of the sales agreement — to the customer’s email address provided during the order placement process. The sales agreement between the customer and the seller is concluded when the customer receives the above email.

3.4. The content of the sales agreement being concluded is recorded, secured, and made available to the customer by: (1) making these Terms and Conditions available on the online store website; and (2) sending the customer the email referred to in Section 3.3.2 of these Terms and Conditions. The content of the sales agreement is additionally recorded and secured in the seller’s online store IT system.

IV. METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT

4.1. Payment for the order is a condition for its acceptance for processing. In the case of libraries, scientific institutions, and cultural and educational institutions operating in Poland, the seller offers a deferred payment deadline. The seller provides the customer with the following payment methods under the sales agreement:

4.1.1) payment by bank transfer to the seller’s bank account;

4.1.2) electronic payments and payment card payments — the currently available payment methods are specified on the online store website in the “Payment Methods and Delivery” tab.

4.2. Payment deadline:

4.2.1) The customer is obliged to make payment within 2 business days from the date of placing the order in the online store, which results in the conclusion of the sales agreement. After the expiry of the above deadline, if the order has not been paid for, it will be cancelled.

V. COST, METHODS, AND TIME LIMITS FOR DELIVERY AND COLLECTION OF THE PRODUCT

5.1. Delivery of the physical product is available within the territory of Poland, while the electronic service is available in selected European Union countries.

5.2. Delivery of the product to the customer is subject to a fee, unless the sales agreement provides otherwise. The product delivery costs are provided on the online store website in the “Payment Methods and Delivery” tab, and their amount is specified each time on the product webpage and during the order placement process, including at the moment when the customer expresses their intention to be bound by the sales agreement.

5.3. The seller does not offer personal collection of products.

5.4. The seller provides the customer with the following methods of delivery or collection of the product:

5.4.1) parcel locker (InPost);

5.4.2) courier shipment;

5.4.3) email (digital content).

5.5. The delivery time for the product to the customer is usually up to 7 business days, unless a shorter period is specified in the description of the given product or during the order placement process. In the case of products with different delivery times, the delivery time shall be the longest stated period, which, however, may not exceed 14 business days. The order processing time is counted from the date on which the seller’s bank account or settlement account is credited.

5.6. The seller issues an invoice for all products purchased in the online store. The prices shown on the invoice are expressed in Polish zloty and are binding at the moment the customer places the order. Proof of purchase in the form of an invoice will be sent electronically and/or enclosed with the order package.

VI. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

6.1. A consumer who has concluded a distance agreement may withdraw from it within 14 calendar days without giving any reason and without incurring any costs, except for the costs specified in Section 6.8 of these Terms and Conditions. To meet the deadline, it is sufficient to send the withdrawal statement before the deadline expires. The withdrawal statement may be submitted:

6.1.1) in writing — to the following address: Modrzewiowa 47, Mnichowice, 55-020 Żórawina, Poland,

6.1.2) electronically — by sending an email to: wydawnictwo[at]exante.com.pl,

6.1.3) in electronic form – via the website, using the “Withdraw from the contract here” option.

6.2. A sample withdrawal form is included in Annex No. 2 to the Consumer Rights Act and is additionally available on the online store website in the “Complaints and Returns” tab. The consumer may use the form provided by the seller, but this is not mandatory.

6.3. The withdrawal period begins:

6.3.1) for an agreement under which the seller delivers a product and is obliged to transfer its ownership, such as a sales agreement — from the moment the product is taken into possession by the consumer or by a third party indicated by the consumer other than the carrier; and, in the case of an agreement which: (1) covers multiple products delivered separately, in batches, or in parts — from the moment the last product, batch, or part is taken into possession; or (2) consists in the regular delivery of products for a fixed period — from the moment the first product is taken into possession;

6.3.2) for other agreements — from the date of conclusion of the agreement.

6.4. In the event of withdrawal from a distance agreement, the agreement shall be deemed not to have been concluded.

6.5. The seller is obliged to refund to the consumer, without undue delay and no later than within 14 calendar days from the date of receipt of the consumer’s withdrawal statement, all payments made by the consumer, including the costs of delivery of the product, except for additional costs resulting from the delivery method chosen by the customer other than the cheapest standard delivery method available in the online store. The seller shall make the refund using the same payment method as that used by the consumer, unless the consumer has expressly agreed to another refund method that does not involve any costs for the consumer. If the seller has not offered to collect the product from the consumer, the seller may withhold the refund of payments received from the consumer until the product has been received back.

6.6. The consumer is obliged to return the product to the seller, or hand it over to a person authorised by the seller to collect it, without undue delay and no later than within 14 calendar days from the date on which the consumer withdrew from the agreement, unless the seller has offered to collect the product. To meet the deadline, it is sufficient to send the product back before the deadline expires. The consumer may return the product to the following address: Modrzewiowa 47, Mnichowice, 55-020 Żórawina, Poland.

6.7. The consumer is liable for any reduction in the value of the product resulting from using it in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the product.

6.8. Possible costs related to the consumer’s withdrawal from the agreement, which the consumer is obliged to bear:

6.8.1) If the consumer has chosen a delivery method for the product other than the cheapest standard delivery method available in the online store, the seller is not obliged to refund the additional costs incurred by the consumer.

6.8.2) The consumer bears the direct costs of returning the product.

6.9. The right of withdrawal from a distance agreement does not apply to consumers in relation to agreements where the subject of the service is a product delivered in sealed packaging which cannot be returned after the packaging has been opened due to health protection or hygiene reasons, if the packaging was opened after delivery.

6.10. The right of withdrawal from the agreement does not apply to digital content, of which the customer is informed on the online store website during the order placement process. By consenting to the performance of the service before the expiry of the 14-day withdrawal period, the customer loses the right of withdrawal from the agreement once the seller has performed the service.

6.11. A personalised product is not subject to return in accordance with Article 38 of the Consumer Rights Act.

VII. PRODUCT COMPLAINTS

7.1. Complaints related to the provision of electronic services by the service provider, as well as other complaints concerning the operation of the online store, may be submitted by the service recipient: in writing — to the following address: Modrzewiowa 47, Mnichowice, 55-020 Żórawina; electronically — by sending an email to: wydawnictwo[at]exante.com.pl.

7.2. It is recommended that the service recipient include the following in the complaint description: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the irregularity; (2) the service recipient’s request; and (3) the contact details of the person submitting the complaint. This will facilitate and speed up the handling of the complaint by the service provider.

7.3. The seller examines the complaint within 14 days from the date of receiving it in the correct form, that is, from the date of any completion of missing information. The response to the complaint is sent to the email address provided by the buyer.

7.4. A necessary condition for the seller to examine a complaint submitted by the customer is that the customer delivers the complained-about product or products together with proof of purchase and a description of the complaint, including: first name, surname, correspondence address, email address, date of conclusion of the sales agreement, subject of the complaint — indicating the customer’s request and setting out all circumstances justifying the complaint.

If the complaint is submitted incorrectly, the seller will request the buyer to complete the missing information within 14 (fourteen) days from the delivery of such request. If the complaint is resolved in favour of the customer and replacement of the complained-about product is not possible, the seller will refund the amount due for the complained-about product within 14 (fourteen) days from the date on which the complaint is examined.

Purchased products described on the online store website as containing a defect, such as a damaged book spine, are not subject to complaint in respect of that specific defect. This means that if the customer submits a complaint concerning a purchased product due to another defect of which the customer was not informed before the purchase, the complaint will be examined. For example, if the product description on the website included information about a damaged spine, but after receiving the shipment the customer notices another defect in the product, such as a missing page, the complaint will be considered.

Each product copy is checked before dispatch to the customer for possible defects or manufacturing damage, including damage occurring at the printing or transport stage, and the parcel packing process is monitored, which allows for a reliable assessment of the condition of the product before it is dispatched to the customer.

7.5. A sample complaint form is available on the online store website in the “Complaints and Returns” tab. The customer may use the form provided by the seller, but this is not mandatory.

VIII. PROVISIONS CONCERNING ENTREPRENEURS

8.1. This section of the Terms and Conditions, together with the provisions contained herein, applies only to customers and service recipients who are not consumers.

8.2. The seller has the right to withdraw from a sales agreement concluded with a customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the sales agreement in this case may take place without giving any reason and shall not give rise to any claims on the part of the customer who is not a consumer against the seller.

8.3. In the case of customers who are not consumers, the seller has the right to limit the available payment methods, including the right to require full or partial prepayment, regardless of the payment method chosen by the customer and regardless of the fact that a sales agreement has been concluded.

8.4. Upon the seller’s release of the product to the carrier, the benefits and burdens associated with the product, as well as the risk of accidental loss of or damage to the product, shall pass to the customer who is not a consumer. In such a case, the seller shall not be liable for any loss, shortage, or damage to the product occurring from the moment it is accepted for carriage until it is delivered to the customer, or for any delay in the carriage of the shipment.

8.5. If the product is sent to the customer via a carrier, the customer who is not a consumer is obliged to examine the shipment at the time and in the manner customary for shipments of this type. If the customer finds that any shortage or damage to the product occurred during transport, the customer is obliged to take all actions necessary to establish the carrier’s liability.

8.6. In the case of service recipients who are not consumers, the service provider may terminate the agreement for the provision of an electronic service with immediate effect and without stating reasons by sending the service recipient an appropriate statement.

8.7. The liability of the service provider/seller towards a service recipient/customer who is not a consumer, regardless of its legal basis, is limited — both for a single claim and for all claims in total — to the amount of the price paid and the delivery costs under the sales agreement, but not more than PLN 1,000. The service provider/seller shall be liable towards the service recipient/customer who is not a consumer only for typical damage foreseeable at the time of conclusion of the agreement and shall not be liable for lost profits towards the service recipient/customer who is not a consumer.

8.8. Any disputes arising between the seller/service provider and a customer/service recipient who is not a consumer shall be resolved by the court having jurisdiction over the registered office of the seller/service provider.

8.9. The provisions relating to consumers, contained in Articles 385¹–385³ of the Civil Code, shall apply to a natural person concluding an agreement directly related to their business activity, where it follows from the content of that agreement that it does not have a professional character for that person, resulting in particular from the subject of the business activity carried out by that person, made available on the basis of the provisions on the Central Register and Information on Business Activity.

IX. PERSONAL DATA IN THE ONLINE STORE

9.1. The issue of processing personal data of service recipients/customers is described in detail in the Privacy Policy.

9.2. The controller of the personal data of service recipients/customers collected through the online store is the seller.

9.3. Personal data of service recipients/customers collected by the Controller through the online store are collected — in accordance with the will of the service recipient/customer — for the purpose of performing a sales agreement or an agreement for the provision of an electronic service.

9.4. Possible recipients of personal data of customers of the online store include:

9.4.1) in relation to a customer who uses delivery of products by postal shipment or courier shipment in the online store — the Controller makes the collected personal data of the customer available to the selected carrier or intermediary carrying out shipments on behalf of the Controller;

9.4.2) in relation to a customer who uses electronic payment or payment card methods in the online store — the Controller makes the collected personal data of the customer available to the selected entity handling such payments in the online store.

9.5. The service recipient/customer has the right to access the content of their data and to correct them. A request in this respect may be submitted, for example:

9.5.1) in writing — to the following address: Modrzewiowa 47, Mnichowice, 55-020 Żórawina;

9.5.2) electronically — by sending an email to: wydawnictwo[at]exante.com.pl.

9.6. Providing personal data is voluntary; however, failure to provide the personal data indicated in the Terms and Conditions as necessary for concluding a sales agreement or an agreement for the provision of an electronic service will result in the inability to conclude such agreement. The data required to conclude a sales agreement or an agreement for the provision of an electronic service are also indicated each time on the online store website before the conclusion of the given agreement.

X. INFORMATION CONCERNING THE PURCHASE PROCESS FOR E-BOOKS AND PERSONALISED PRODUCTS

10.1. Electronic books (e-books) are protected with a watermark in order to protect copyright. The watermark does not interfere with reading the e-book.

10.2. A customer who has purchased an e-book in the online store undertakes not to remove the protection applied to the book and to use the e-book in accordance with the law. Copying, distributing, and processing the e-book are prohibited.

10.3. In the case of the purchase of digital content, by placing an order the customer consents to the loss of the right of withdrawal from an off-premises or distance agreement in relation to agreements for the supply of digital content that is not supplied on a tangible medium.

10.4. An e-book is a digital product. It may be used on any device on which an appropriate program for reading electronic publications in the given format has been installed. Printing is not possible.

10.5. A personalised product is not subject to return in accordance with Article 38 of the Consumer Rights Act.

XI. FINAL PROVISIONS

11.1. Agreements through the online store are concluded in Polish.

11.2. Amendments to the Terms and Conditions:

11.2.1. The service provider reserves the right to amend these Terms and Conditions for important reasons, namely: changes in legal provisions, changes in payment methods, and changes in delivery methods — to the extent that such changes affect the implementation of the provisions of these Terms and Conditions.

11.2.2. In the case of agreements concluded on the basis of these Terms and Conditions that are of a different nature than a sales agreement, amendments to the Terms and Conditions shall not in any way infringe the acquired rights of service recipients/customers who are consumers before the date on which the amendments to the Terms and Conditions enter into force. In particular, amendments to the Terms and Conditions shall not affect orders already placed or sales agreements already concluded, being performed, or performed.

11.3. In matters not regulated by these Terms and Conditions, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act of 18 July 2002 on the Provision of Electronic Services (consolidated text: Journal of Laws of 2020, item 344, as amended); the Consumer Rights Act; and other applicable provisions of generally applicable law.

11.4. The store offers new products, new products with defects, and used products. The condition of each product sold in the online store is described on the website. The colour of the product may differ slightly from the shade presented in the store. This is due to monitor settings and the angle of incidence of light, which affect the appearance of the viewed product.

11.5. No warranty is granted for the products sold.